Refund policy

Made to order

Every VDC piece is made after you order it. Nothing sits in a warehouse waiting for a buyer. That is what lets us keep the range tight and the build where we want it — and it is also why this policy works differently from a store shipping out of stock.

What we replace or refund

Write to us within 30 days of delivery if:

the print is defective, misaligned, or damaged
the garment has a manufacturing flaw
the item or size you received is not the one on your order confirmation
your order arrived incomplete

We will ask for photos of the piece and of the shipping label. Once we confirm it, you choose: a replacement at no cost, or a full refund. Keep the original piece — we do not ask you to ship a defective garment back to us.

What we cannot take back

Because each piece is produced for a single order, we cannot accept returns for:

change of mind
the wrong size ordered — every product page carries a measurement chart in inches and centimeters, taken from the actual garment. Please use it before you buy.
small variation in print placement or color, within the tolerance of the printing process
delays caused by the carrier
How to start

Email hello@vdcmovement.com with your order number and the photos. One message is enough.

Refunds

Approved refunds return to your original payment method within 5–10 business days of our confirmation. Your bank may take a few days more to show it.

Cancellations and changes

Orders move into production quickly. Email us within 12 hours of ordering and we will cancel or change it if production has not started. After that, we cannot stop it.

Lost or undelivered packages

If tracking says delivered and the package is not with you, check with your neighbors and your local carrier first. If it does not turn up, email us within 15 days of the delivery date and we will open a claim with the carrier. If an incorrect address makes a package undeliverable, we can reship it at the original shipping cost.